Enterprise Social Media
You’d have to have been living on mars for the last few years, not to have noticed the almost biblically proportioned opportunities that the social networking worlds of Facebook, Twitter, LinkedIn, and all that jazz, are providing for businesses the world over. In fact, enterprise-wide collaboration is now a pivotal growth driver. So much so, that there’s a growing trend of organisations adopting their own similar technologies specifically designed for business.
Everything you need to know to using enterprise 2.0 and enterprise social media, including social business software tools such as social collaboration, social CRM and more, to connect with clients, reduce communication barriers, and improve workforce productivity.
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6:06 PM, 08 May 2012
Forrester’s recently released report on social media monitoring has revealed a few thoughts, changes and considerations when it comes to social media monitoring, or do we use the new phrase “enterprise listening platform”? Either phrase, it is essentially ‘listening’ to your gathered social media intelligence; what are your current and potential customers saying a...
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5:18 PM, 04 Nov 2011
Do you know what the new buzzword, or buzz term, is in the world of CRM? No, nor did I until a few days ago… Well, let me enlighten you – it’s Social CRM and technology giants, such as Oracle and Salesforce.com, have been leading the way… that is until Microsoft entered the fray with the launch of the service update for their Microsoft Dynamics CRM Online. And the re...
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12:58 PM, 28 Oct 2011
With the increase of social media content comes the realisation that it is actually a record, which records administrators are finding difficult not only to comprehend, but also the raising of the question, where does it fit in to the e-Discovery and Freedom of Information Act policies.
The National Archive and Records Administration have been instructing federal agencies, since October...
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