KANA, providers of customer experience solutions, has updated their KANA Enterprise solution, delivering a new omnichannel customer service suite, representing a new holistic approach from the company. KANA has combined their knowledge management services with contact centre and business process management capabilities from Sword Ciboodle – which were bought by KANA last year. KANA acquired Sword Ciboodle to support and improve KANA’s provision of contact centre business process and case management solutions, agent desktop and social CRM communities via the web.
Zoho, the cloud-based business applications and enterprise IT platform, ManageEngine, provider has launched an update to Zoho CRM, their online customer relationship management software, including the addition of four main new features, as well as a range of smaller updates, in order to enhance a sales rep’s dashboard view of interactions with their customers, such as email and chat.
Providers of Apache Hadoop solutions for enterprises, Cloudera, has announced the release of Impala 1.0 Documentation, their new SQL-on-Hadoop solution that allows users to conduct real time enquiries on data that is stored in Hadoop clusters. Cloudera Impala has been released as an open source, interactive SQL query engine to analyse data, previously launched in October last year as a public beta offering.
Peer 1 Hosting, a leading hosting provider, launched a new IaaS (Infrastructure as a Service) solution at the recent Cloud Connect event. Mission Critical Cloud is an enterprise-grade public cloud product which includes disaster recovery, built-in security and cloud management features. The new solution, powered by Tier 3 and providing cloud services that are virtualised using VMware technology, has been developed by Peer 1 to help automate their customers’ everyday IT activities.
Salesforce.com has launched Social.com, a web-based advertising application designed and developed for the creation, refinement and automation of social ad campaigns. Social.com makes available for Facebook and Twitter marketing campaigns real time customer and social feeling, providing ad agencies and larger companies with the ability to plan and manage social advertising campaigns. Via the web application, the design and distribution of targeted campaigns on Facebook and Twitter can be overseen and managed.
Potentially the next big thing in social media, the new Swipp app has been designed to register degrees of likes and dislikes, giving a significant boost to the value of customer feedback analytics. Users will be able to like or dislike a post, a little or a lot, depending on what they think.
Viber, the leading mobile messaging and VoIP company that allows users to connect free, has announced the launch of Viber Desktop for the Mac and PC as part of Viber 3.0, their updated platform. Integrating seamlessly with existing mobile versions, the new version delivers the same simple setup which uses your phone number as your ID. The company also announced that over 200 million users are now using Viber across a range of supported platforms.
Lenovo, leaders in PC equipment, has released a new ThinkPad laptop specifically for small businesses. The new ThinkPad S431, ThinkPad Edge E431 and E531 are focused on small businesses and have been optimised for Windows 8, running on Intel third generation core processes, resulting in a faster speed than previous model by as much as 15%, plus a maximum of 9 hours battery life. The ThinkPad is also equipped with 8GB of RAM, 500GB or hard disk storage, and two USB 3.0 ports.
Unitrends, providers of next-generation, enterprise-class data protection, backup, disaster recovery and archiving solutions, has launched Unitrends Enterprise Backup™, a software-only single solution that is now available as a virtual appliance for VMware vSphere and Microsoft Hyper-V, eliminating the need to manage more than one product in order to protect a business’s physical and virtual infrastructure, and extending data protection to the cloud.
Leading information and communications technology (ICT) solution providers, Huawei, has launched the TP Controller, an iOS-based telepresence touch control system that allows users to control their Huawei telepresence products via iOS-based tablet computers. The new touch control system provides convenience and flexibility for people using tablet computers, and can also provide a touch control system for Android-based users of the Huawei MediaPad.
A technical committee that is part of the International Organisation for Standardisation has given its approval with regards to the development of an international eDiscovery standard. ISO standards are now adopted worldwide; in some countries, the standards have great legal precedence and can even be a part of law. The official title for the standard is ISO/IEC 27050, Information Technology – Security Techniques – Electronic Discovery.
OrcaTec, who created their concept-based Document Decisioning Suite™ for eDiscovery, has chosen Accusoft’s Prizm Content Connect document viewer for their advanced all-in-one eDiscovery software that incorporates text analytics, predictive coding, risk management, Computer-Assisted Review, document review and compliance. OrcaTec’s predictive coding was the first to be approved by the judiciary in eDiscovery cases, and goes beyond simple keyword searching .
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