Enterprise Communications & Collaboration

Customer Interaction

An ‘industry first’ end-to-end omnichannel service solution launched by KANA

24/04/2013 00:37:35

KANA, providers of customer experience solutions, has updated their KANA Enterprise solution, delivering a new omnichannel customer service suite, representing a new holistic approach from the company. KANA has combined their knowledge management services with contact centre and business process management capabilities from Sword Ciboodle – which were bought by KANA last year. KANA acquired Sword Ciboodle to support and improve KANA’s provision of contact centre business process and case management solutions, agent desktop and social CRM communities via the web.

Zoho CRM updates their cloud-based software

03/04/2013 17:07:34

Zoho, the cloud-based business applications and enterprise IT platform, ManageEngine, provider has launched an update to Zoho CRM, their online customer relationship management software, including the addition of four main new features, as well as a range of smaller updates, in order to enhance a sales rep’s dashboard view of interactions with their customers, such as email and chat.

Cloud Computing

Desktone and GreenBytes partner to deliver cloud-managed virtual desktops

23/05/2013 22:24:55

Desktone, Inc., pioneer of Desktop-as-a-Service (DaaS), and GreenBytes, Inc., developer of IO-Offload solutions that optimise full-featured virtual desktop environments, have announced a strategic partnership to offer service providers an all-in-one, on-premise solution. By combining the Desktone DaaS platform with the GreenBytes vIO virtual storage appliance, high-performance virtual desktop environments become simple and affordable.

Cloudera release Impala 1.0, an SQL to Hadoop solution enabling real time enquiries

14/05/2013 17:27:44

Providers of Apache Hadoop solutions for enterprises, Cloudera, has announced the release of Impala 1.0 Documentation, their new SQL-on-Hadoop solution that allows users to conduct real time enquiries on data that is stored in Hadoop clusters. Cloudera Impala has been released as an open source, interactive SQL query engine to analyse data, previously launched in October last year as a public beta offering.

Enterprise Social Media

Social.com – a new social ad management system from Salesforce

24/04/2013 00:32:25

Salesforce.com has launched Social.com, a web-based advertising application designed and developed for the creation, refinement and automation of social ad campaigns. Social.com makes available for Facebook and Twitter marketing campaigns real time customer and social feeling, providing ad agencies and larger companies with the ability to plan and manage social advertising campaigns. Via the web application, the design and distribution of targeted campaigns on Facebook and Twitter can be overseen and managed.

Social Sentiment Tagging Analytics with the Swipp App

30/01/2013 15:07:41

Potentially the next big thing in social media, the new Swipp app has been designed to register degrees of likes and dislikes, giving a significant boost to the value of customer feedback analytics. Users will be able to like or dislike a post, a little or a lot, depending on what they think.

Mobile & Wireless

Revamped Viber 3.0 extended to the desktop

14/05/2013 17:41:07

Viber, the leading mobile messaging and VoIP company that allows users to connect free, has announced the launch of Viber Desktop for the Mac and PC as part of Viber 3.0, their updated platform. Integrating seamlessly with existing mobile versions, the new version delivers the same simple setup which uses your phone number as your ID. The company also announced that over 200 million users are now using Viber across a range of supported platforms.

Lenovo release ThinkPad laptop for small businesses

04/05/2013 18:28:09

Lenovo, leaders in PC equipment, has released a new ThinkPad laptop specifically for small businesses. The new ThinkPad S431, ThinkPad Edge E431 and E531 are focused on small businesses and have been optimised for Windows 8, running on Intel third generation core processes, resulting in a faster speed than previous model by as much as 15%, plus a maximum of 9 hours battery life. The ThinkPad is also equipped with 8GB of RAM, 500GB or hard disk storage, and two USB 3.0 ports.

Unified Communications

Microsoft declares conformance with ISO 27034-1

23/05/2013 22:17:02

Microsoft has announced conformance with ISO 27034-1, which is part of a new international standard for secure software development. A collection of large software companies have thrown their weight behind two initiatives that attempt to make the process of developing secure software easier for small software makers. The program is sponsored by Adobe, who also kicked off their own security development initiative in 2009.

Virtual enterprise data protection for every business, from Unitrends

11/04/2013 15:48:12

Unitrends, providers of next-generation, enterprise-class data protection, backup, disaster recovery and archiving solutions, has launched Unitrends Enterprise Backup™, a software-only single solution that is now available as a virtual appliance for VMware vSphere and Microsoft Hyper-V, eliminating the need to manage more than one product in order to protect a business’s physical and virtual infrastructure, and extending data protection to the cloud.

eDiscovery

Increasing use of computer forensics by companies when it comes to IP theft

23/05/2013 22:10:41

With technological advancement delivering flexibility in the workplace and lower IT costs, it has also brought with it IP (intellectual property) security issues, such as computer hacking, breaches of data, and consultants or ex-employees leaving with proprietary data in their pockets. Whether you are a large corporation or a small business, because your data, i.e. intellectual assets, are held electronically and contractors, consultants, suppliers and employees are accessing this data remotely 24 hours a day, the issue is becoming increasingly worrisome.

International Organisation for Standardisation approves eDiscovery standards project

04/05/2013 12:31:02

A technical committee that is part of the International Organisation for Standardisation has given its approval with regards to the development of an international eDiscovery standard. ISO standards are now adopted worldwide; in some countries, the standards have great legal precedence and can even be a part of law. The official title for the standard is ISO/IEC 27050, Information Technology – Security Techniques – Electronic Discovery.

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